Every time a representative from a HVAC company would talk to us, they always mentioned how fast they could respond to a system failure. They would say, “We guarantee 2 hours, or 1 hour”. Those companies just don’t get it. The problem is the failure, not how fast they can fix it.
CMC takes a different approach, they care for the equipment in such a way that system failures almost never happen. In fact, we have not needed to call CMC once since they took over the service on our building.
I checked our records. During the 5-year period, immediately prior to CMC, we averaged 6 service calls a year. All of them were due to a system failure of some kind. Now, it’s been 15 months, not a single system failure.
Needless to say, we are very happy and impressed.